The University of Arizona

Some parts of BioCommunications Temporarily Closed; others reopening

-> Our Photographers are working remotely, but will be taking appointments for portraits starting July 14th. Please email ops@biocom.arizona.edu to schedule future photography appointments.
-> For Video production services, please contact Gilberto Vega (gilbertovega@arizona.edu).
-> Poster printing services will resume the week of June 1, 2020 but staff will be available to print posters on Tuesdays and Thursdays only, so please plan and submit accordingly. The poster request form can be found at https://biocom.arizona.edu/eform/submit/poster-request-form
 
-> For classroom support services, contact:
     Ricky Bergeron rickyb@email.arizona.edu
     Barry Bernard bernardb@email.arizona.edu
-> For web services and graphic design, contact:
     Alex Lyon alexlyon@email.arizona.edu (web and graphic design)
     Edgar Mendoza mendoza5@email.arizona.edu (graphic design)

Website Support Procedures for Drupal sites

Website Support Procedures for Drupal sites (this page as a downloadable pdf)

Support for the production version of your site, hosted on Pantheon

Support Category: Major problems

Examples:

  • Site is not available (whitescreen, blanket error message, just spins in browser)
  • Site has been hacked or defaced

Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: Other Problems

Examples:

  • not able to log in
  • error messages
  • unable to edit content
  • site not looking the way it should

Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: Content creation and editing

Examples:

  • add a new page
  • add a new menu item
  • upload images and files

Contact: BioCom Webteam (available M-F, 8am - 5 pm)

Support Category: New features or functionality

Examples:

  • add a slideshow to the home page
  • create directory of faculty and staff
  • pull news stories from the Office of Public Affairs feed
  • create a new theme for the site

For major projects, BioCom will scope the project and provide an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: Upgrade site from D6 to D7

The BioCom web team will scope the project and provide you with an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: New website

Your new site will be built in Drupal 7, a content management system widely used on campus. It will be hosted on Acquia commercial hosting. BioCom will be responsible for patching and maintenance.

BioCom will create design flats including custom home page & landing pages. This includes the main theme, or visual design, of the site. Includes special features that appear on the home page and main landing pages. All sites are designed to be compatible with modern browsers (IE9+, Firefox 3+, and Safari 4+). Theme will be mobile-ready / adaptive.

The BioCom web team will scope the project and provide you with an estimate.

Contact: BioCom Web Team (available M-F, 8am - 5 pm