The University of Arizona

BioCommunications Departmental Updates

BioCom’s service desk is now open for questions, pick-ups, and deliveries. Hours of operation are:

Monday: 8:00am – 4:00pm
Tuesday: 8:00am – 5:00pm
Wednesday: 8:00am – 4:00pm
Thursday: 8:00am – 5:00pm
Fridays: Working Remotely.

Please call 520.626.7343 or email ops@biocom.arizona.edu.


Our photographers are now taking appointments for portrait and group sittings. Available times will be Monday through Thursday between the hours of 8:00am and 4:00pm. Please email ops@biocom.arizona.edu to start the process.

For Video production services, please contact Gilberto Vega (gilbertovega@arizona.edu).

Poster printing services are available Monday through Thursday from 8:00am – 4:00pm. Please allow one business day for printing. The poster request form can be found at https://biocom.arizona.edu/eform/submit/poster-request-form

Copy Services are available in the main BioCom office, room 3404 and is open on Monday through Thursday between the hours of 9:00am and 4:00 pm. Intermittent Hours on Fridays. Please complete a request at  https://biocom.arizona.edu/eform/submit/cts-submit-job. For class notes, please send an email to cts@biocom.arizona.edu.

For classroom support services, contact: 
Ricky Bergeron rickyb@email.arizona.edu
Barry Bernard bernardb@email.arizona.edu

For web services and graphic design, contact:
Alex Lyon alexlyon@email.arizona.edu (web and graphic design)
Edgar Mendoza mendoza5@email.arizona.edu (graphic design)

Website Support Procedures for Drupal sites

Website Support Procedures for Drupal sites (this page as a downloadable pdf)

Support for the production version of your site, hosted on Pantheon

Support Category: Major problems

Examples:

  • Site is not available (whitescreen, blanket error message, just spins in browser)
  • Site has been hacked or defaced

Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: Other Problems

Examples:

  • not able to log in
  • error messages
  • unable to edit content
  • site not looking the way it should

Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: Content creation and editing

Examples:

  • add a new page
  • add a new menu item
  • upload images and files

Contact: BioCom Webteam (available M-F, 8am - 5 pm)

Support Category: New features or functionality

Examples:

  • add a slideshow to the home page
  • create directory of faculty and staff
  • pull news stories from the Office of Public Affairs feed
  • create a new theme for the site

For major projects, BioCom will scope the project and provide an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: Upgrade site from D6 to D7

The BioCom web team will scope the project and provide you with an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm)

Support Category: New website

Your new site will be built in Drupal 7, a content management system widely used on campus. It will be hosted on Acquia commercial hosting. BioCom will be responsible for patching and maintenance.

BioCom will create design flats including custom home page & landing pages. This includes the main theme, or visual design, of the site. Includes special features that appear on the home page and main landing pages. All sites are designed to be compatible with modern browsers (IE9+, Firefox 3+, and Safari 4+). Theme will be mobile-ready / adaptive.

The BioCom web team will scope the project and provide you with an estimate.

Contact: BioCom Web Team (available M-F, 8am - 5 pm