Website Support Procedures for Drupal sites (this page as a downloadable pdf)
Support for the production version of your site, hosted on Pantheon
Support Category: Major problems
Examples:
- Site is not available (whitescreen, blanket error message, just spins in browser)
- Site has been hacked or defaced
Contact: BioCom Web Team (available M-F, 8am - 5 pm)
Support Category: Other Problems
Examples:
- not able to log in
- error messages
- unable to edit content
- site not looking the way it should
Contact: BioCom Web Team (available M-F, 8am - 5 pm)
Support Category: Content creation and editing
Examples:
- add a new page
- add a new menu item
- upload images and files
Contact: BioCom Webteam (available M-F, 8am - 5 pm)
Support Category: New features or functionality
Examples:
- add a slideshow to the home page
- create directory of faculty and staff
- pull news stories from the Office of Public Affairs feed
- create a new theme for the site
For major projects, BioCom will scope the project and provide an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm)
Support Category: Upgrade site from D6 to D7
The BioCom web team will scope the project and provide you with an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm)
Support Category: New website
Your new site will be built in Drupal 7, a content management system widely used on campus. It will be hosted on Acquia commercial hosting. BioCom will be responsible for patching and maintenance.
BioCom will create design flats including custom home page & landing pages. This includes the main theme, or visual design, of the site. Includes special features that appear on the home page and main landing pages. All sites are designed to be compatible with modern browsers (IE9+, Firefox 3+, and Safari 4+). Theme will be mobile-ready / adaptive.
The BioCom web team will scope the project and provide you with an estimate.
Contact: BioCom Web Team (available M-F, 8am - 5 pm